Intercom · since März 2023 (Erstlaunch von Fin AI Agent) · 16× · last seen Jun 30, 2026
18
Momentum
Fin is an AI-powered customer service agent, originally developed by Intercom and launched in March 2023 as the first purpose-built AI agent for customer service. The company renamed itself from Intercom to Fin in May 2026, while the helpdesk product retains the "Intercom" name. Fin resolves customer inquiries across channels such as chat, email, WhatsApp, SMS, phone, and Slack, is powered by the proprietary "Apex" model / "Fin AI Engine," and is billed on an outcome-based pricing model ($0.99 per resolved conversation). In June 2026, Salesforce agreed to acquire Fin for approximately $3.6 billion.
Momentum trend
19.05.17.08.
Features
| Compliance/Certification | SOC 2 Type II, ISO 27001:2022, ISO 27018, ISO 27701, ISO/IEC 42001:2023, HIPAA (BAA), GDPR, CCPA, HDS |
| Deployment Model | Cloud SaaS, data hosting in the US, EU (Dublin), or Australia depending on residency requirement; 99.8% SLA |
| Use Case Scope | AI customer service (service, sales, e-commerce); autonomous resolution of customer inquiries across all channels |
| Integrations | Works with any helpdesk: Salesforce, Zendesk, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, Gorgias; 350+ native integrations incl. Stripe, Jira; SSO via Okta, Azure AD, OneLogin |
| License | Proprietary SaaS solution, not open-source; usage via subscription/outcome-based pricing |
| Platform | Web, iOS, Android (Messenger), email, phone, WhatsApp, Facebook, Instagram, Slack, Discord; plus Fin over API |
| Price | $0.99 per outcome (resolved conversation); qualification outcome $9.99; minimum spend 50 outcomes/month ($49.50) for standalone use |
| Release Date | March 2023 (Fin 1); Fin 2 in 2024; Fin 3 in October 2025 |