Fin
#1 v AI zákaznický servisintercom · od 2023 · 16× · naposledy 30. 6. 2026
100
Momentum
Fin is an AI customer service agent from Intercom that automatically answers customer questions across multiple channels (chat, email, WhatsApp, SMS, social media, voice). The system uses retrieval-augmented generation and proprietary optimizations for high accuracy with low hallucinations. Fin achieves an average resolution rate of 76% and is priced based on successful outcomes.
Vývoj momenta
04.04.03.07.
Vlastnosti
| Compliance/Certification | SOC 2 Type II, ISO 27001:2022, ISO 27018, ISO 27701, ISO/IEC 42001:2023, HIPAA (BAA), GDPR, CCPA, HDS |
| Deployment Model | Cloud SaaS, data hosting in the US, EU (Dublin), or Australia depending on residency requirement; 99.8% SLA |
| Use Case Scope | AI customer service (service, sales, e-commerce); autonomous resolution of customer inquiries across all channels |
| Integrations | Works with any helpdesk: Salesforce, Zendesk, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, Gorgias; 350+ native integrations incl. Stripe, Jira; SSO via Okta, Azure AD, OneLogin |
| License | Proprietary SaaS solution, not open-source; usage via subscription/outcome-based pricing |
| Platform | Web, iOS, Android (Messenger), email, phone, WhatsApp, Facebook, Instagram, Slack, Discord; plus Fin over API |
| Price | $0.99 per outcome (resolved conversation); qualification outcome $9.99; minimum spend 50 outcomes/month ($49.50) for standalone use |
| Release Date | March 2023 (Fin 1); Fin 2 in 2024; Fin 3 in October 2025 |
