Chatwoot

#10 in AI Customer Service

Chatwoot · 2× · last seen Aug 02, 2026

36

Momentum

Chatwoot is an Open Source customer support platform that consolidates conversations from chat, email, WhatsApp, social media, and additional channels into a shared inbox. Since 2025, "Captain," an integrated AI agent, has been available, which automatically answers customer inquiries, supports agents with response suggestions, provides translations, and learns from help center content and past conversations. The product can be operated as a managed cloud version or self-hosted and is open source under the MIT license, with individual enterprise features subject to a separate license. According to its own information, Chatwoot is used by over 15,000 organizations worldwide.

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