AI Agent
#6 in AI Customer ServiceCrisp · 2× · last seen Oct 13, 2026
60
Momentum
Hugo is the AI agent of Crisp (helpdesk operated by Crisp IM SAS, France). It answers customer inquiries via web chat, WhatsApp, Messenger, Instagram and email, learns from configured knowledge sources and can hand over to human agents. It is bundled into paid Crisp plans and billed via a monthly credit allowance.
Momentum trend
17.07.15.10.
Features
| Compliance/Certification | GDPR-compliant; data hosted in the EU (messaging NL, plugins DE, AI model Paris); no SOC 2 audit per Crisp itself; no ISO 27001 per third-party source |
| Deployment Model | SaaS (cloud), EU hosting; selectable model region (Global or EU) depending on model |
| Use Case Scope | Customer support: answers questions, routes conversations, escalates to humans; actions (e.g. order status, refunds) only via connected integrations |
| Integrations | Integrations are configured; Hugo uses tools and workflows; third-party tool connection via 'unlimited task automations' listed as Plus-plan feature |
| License | Not verified |
| Platform | Web chat, WhatsApp, Messenger, Instagram, email (within the Crisp inbox) |
| Price | Included in Crisp plans from Mini (€45/month); included Hugo credits: Mini $5, Essentials $25, Plus $75 (approx. 90/450/1,350 conversations); pay-as-you-go afterwards |
| Release Date | Not verified |
