Andon Labs · 5× · last seen Jul 04, 2026
"Mona" is not a classical commercial AI customer service product, but an AI agent operated by Andon Labs (San Francisco) that has been independently controlling nearly all operations of the "Andon Café" in Stockholm since April 2026 as part of a public real-world experiment – from personnel recruitment to supplier management to customer service. The agent initially ran on Google's Gemini 3.1 Pro and was later switched to GPT-5.5 for testing purposes; human baristas continue to handle the physical preparation of beverages. There is no regular product/pricing page with typical SaaS specifications (price, license, certifications); available information comes from the Andon Labs blog and press reports about the experiment.