Magic Apron
#2 v AI zákaznický servisHome Depot · od 6. März 2025 (offizieller Launch/Ausweitung; Rollout begann bereits in den Monaten davor) · 5× · naposledy 20. 8. 2026
Magic Apron is a generative AI customer-service assistant developed by The Home Depot for home improvement and DIY support. It answers product questions, summarizes customer reviews, provides project guidance and material lists, and is integrated into homedepot.com and the Home Depot mobile app. The tool is powered by large language models (including Google Gemini/Vertex AI) trained on Home Depot's proprietary product and project data. Since early 2026, an expanded partnership with Google Cloud has added agentic, multimodal capabilities (image upload, voice) for both consumers and professional (Pro B2B) customers.
Vlastnosti
| Deployment Model | Cloud-based chat assistant embedded in web/app, available 24/7 across millions of product pages |
| Use Case Scope | Answering product/project questions, summarizing product reviews, project guides, material lists, product comparisons and recommendations |
| Integrations | Google Cloud Gemini models and Gemini Enterprise for Customer Experience (incl. Shopping agent); trained on Home Depot's proprietary knowledge base and product catalog |
| Platform | Homedepot.com (web) and Home Depot mobile app; soon also Pro B2B site |
| Release Date | March 6, 2025 (official announcement); expanded agentic update on January 11, 2026 |