AI Assist Pro
#3 v AI zákaznický servisAircall · pro · od 23. Juli 2025 (globaler Launch) · 5× · naposledy 09. 8. 2026
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Momentum
AI Assist Pro is a paid add-on from Aircall for its cloud telephony platform that supports sales and support teams in real time during live calls. It provides live coaching, talk tracks/playbooks, automated CRM updates, call summaries, and automated call scoring for managers. The product builds on AI Assist, first launched in 2023, and was globally launched as a standalone product on July 23, 2025; it has since received several accuracy and compliance upgrades (including transcription redaction and an "Ask AI Assist" beta feature).
Vývoj momenta
12.05.10.08.
Vlastnosti
| Compliance/Certification | SOC 2 Type II, GDPR, ISO 27001, PCI DSS, FedRAMP (AWS hosting); transcription redaction for PCI/HIPAA/GDPR |
| Deployment Model | Cloud/SaaS, purchasable as a per-user add-on license (no usage-based fees) |
| Use Case Scope | Sales and support teams (SMB and enterprise) for real-time coaching, call scoring, and workflow automation |
| Integrations | Salesforce, HubSpot, Zendesk, and others; 200+ native CRM/business tool integrations |
| Platform | Cloud-based Aircall telephony/communication platform (web & app) |
| Price | $49 per license/month (plus Aircall base plan) |
| Release Date | July 23, 2025 (global launch), building on AI Assist (2023) |