AI Assist
#4 en Service client IAAircall · 5× · vu le 09 août 2026
70
Momentum
AI Assist is an AI-powered add-on for Aircall's cloud telephony and customer communication platform that automatically transcribes, summarizes, and analyzes calls (including sentiment analysis, topic detection, and talk ratio). The advanced variant AI Assist Pro additionally provides real-time coaching during ongoing conversations, automated call scoring, and automated CRM updates and follow-up emails. Both variants are license-based add-on products to the Aircall core platform and target sales and support teams. AI Assist Pro was launched globally in July 2025, while AI Assist itself was already established at that time.
Historique du momentum
12.05.10.08.
Fonctionnalités
| Compliance/Certification | SOC 2 Type II certified, GDPR compliant, hosted on AWS with TLS 1.2 and AES-256 encryption |
| Deployment Model | Multi-tenant cloud SaaS (no on-premise), per-user license-based, with 14-day free trial for Essentials/Starter plans |
| Use Case Scope | Sales and customer support teams: call summaries, sentiment analysis, topic detection, real-time coaching (Pro), automated call scoring (Pro) |
| Integrations | Native integration within Aircall platform with 250+ tools, incl. Salesforce, HubSpot, Zendesk, Bullhorn, monday.com, Shopify, Pipedrive, Microsoft Teams |
| Platform | Cloud-based add-on within the Aircall communication platform (web dashboard, Conversation Center) |
| Price | AI Assist: $9/license/month; AI Assist Pro: $49/license/month, per purchased license, no additional usage fees based on call volume |
| Release Date | AI Assist Pro globally launched July 23, 2025 |